Role Overview

The Associate Director, EMEA Payroll Operations plays a vital role in ensuring sustained long-term partnerships are formed, and continually developed, between iiPay and each client; ensuring delivery beyond timely, accurate and compliant payroll service and identifying ways to enhance the customer experience through process improvement and value-add activities are fundamental to the role.

The successful candidate requires the ability to demonstrate a proven track record in the following:

• Building a high-performance, client-focused team that will deliver on commitments whilst ensuring an excellent client
• Strategic leadership of EMEA Payroll Operations teams, responsible for payrolls processed utilizing our In-Country Partner network
• Successful service delivery – Service Level Agreement achievement and high degree of customer satisfaction. Accountable for the output and success of the EMEA Payroll Operations team.
• Collaborating with the senior management team and C-Suite Executives to identify and deliver strategic service-delivery enhancements
• Supporting Sales and Marketing in order to ensure accurate and most up to date data is shared with prospects
• Accurate, timely and insightful business reporting and KPIs – identifying key trends that impact results and proactively move process/people changes to drive desired results
• Manage and collaborate with global third parties, who are key to delivering successful payroll
• Identify and implement process improvements, geared towards enhancing the customer- experience, increasing process efficiency and maximizing accuracy
• Demonstrate expertise and an in-depth understanding of the iiPay operational process and competencies
• Identifying key risks and removing known obstacles to client satisfaction
• Communicating operational strategy and requirements throughout all departments
• Building a team with payroll experience and some understanding of legislation in key countries.
• Lead, support and mentor teams through challenging client conversations, acting as senior escalation point

What we are looking for in you

5+ years of payroll experience in a multi-client, complex global payroll environment. including management and implementation.

• Experience in managing multiple, simultaneous, international client relationships
• Excellent written and oral communication skills, capable of delivering information on complex subject-matter in a succinct manner.
• 5+ years of leadership experience, with demonstrable success in building, developing and scaling high-performing teams with a culture of accountability.
• Demonstrated ability and experience in achieving the business goals through the management, empowerment and motivation of key management team members.
• Can build client confidence through various scenarios including through difficult circumstances.
• Build energetic followers who persevere and are accountable to self and others.
• Strong presentation and negotiation skills.
• Escalation management and creative problem-solving skills.
• The ability to collaborate across multiple teams in order to deliver on complex objectives whilst managing changing priorities.
• Highly assertive with the ability to work under pressure.
• Ability to balance strategic concerns with day-to-day activities.
• Global travel will be required.